Privacy Policy

We collect the following types of information when you interact with our website or services:

Personal Information

• Contact Details: Name, phone number, email address, and physical address
• Order Information: Product preferences, customization requests, and delivery instructions
• Payment Details: Billing information (processed securely via payment gateways)
• Business Information: Company name, GST number (for B2B clients)

Non-Personal Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns, and referral sources
• Cookies: To enhance user experience and track website analytics

We use your information for the following purposes:

• Order Processing: To fulfill orders, arrange delivery, and provide installation services
• Customer Support: To respond to inquiries, resolve issues, and provide after-sales service
• Personalization: To customize product recommendations and improve user experience
• Marketing: To send updates, promotions, and new product announcements (with your consent)
• Analytics: To understand user behavior and improve our website and services
• Legal Compliance: To comply with legal obligations and prevent fraud

We may share your information with trusted third parties in the following scenarios:

• Delivery Partners: To facilitate product delivery and installation
• Payment Gateways: To process secure online payments
• Analytics Providers: Google Analytics, Facebook Pixel (for website performance tracking)
• Email/SMS Service Providers: To send order confirmations and updates
• Legal Authorities: If required by law or to protect our rights

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (login, cart, session management)
• Performance Cookies: Track website performance and user interactions (Google Analytics)
• Marketing Cookies: Used for targeted advertising and retargeting campaigns

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

We take data security seriously and implement the following measures:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted
• Secure Servers: Your data is stored on secure, password-protected servers
• Access Controls: Only authorized personnel have access to customer data
• Regular Audits: Periodic security audits and vulnerability assessments
• Payment Security: Payment details are processed via PCI-DSS compliant gateways

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request corrections to inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain situations

To exercise these rights, please contact us at info@dhyanaindia.com or call +91 94260 10223.

We retain your personal data only for as long as necessary:

• Active Customers: Data retained while you remain an active customer
• Warranty Period: Order data retained for the duration of the warranty period (1 year minimum)
• Legal Requirements: Data retained as required by tax and accounting laws (typically 7 years)
• Inactive Accounts: Marketing data deleted after 3 years of inactivity (unless you opt-in to remain)